Where the hours actually go
Studies and our own client audits agree: 12–18 hours per worker per week vanish into manual admin. The breakdown is consistent:
- Email triage and follow-ups: 4–6 hrs
- Updating spreadsheets and CRMs: 2–3 hrs
- Generating reports nobody reads: 1–2 hrs
- Switching between systems: 1–2 hrs
- Chasing internal status updates: 2–3 hrs
- Document formatting and filing: 1–2 hrs