Replace Zendesk with AI Support
Zendesk charges £55–£115 per agent per month — and still needs humans to handle most tickets. We build AI support systems that resolve 60–80% of tickets automatically.
Zendesk vs Custom AI Support
Zendesk
Custom AI Support
How AI-First Support Works
Traditional helpdesks like Zendesk route tickets to humans who type responses. Our AI-first approach flips this: AI handles the ticket first, and only escalates to a human when it genuinely can't resolve the issue.
Intelligent triage: AI reads every incoming ticket, classifies the issue, checks your knowledge base, and either resolves it immediately or routes it to the right team member with full context.
Natural responses: Unlike Zendesk's macro templates, our AI generates personalised responses based on the customer's specific situation, previous interactions, and your brand voice.
Continuous learning: Every time a human agent handles a ticket, the AI learns from their response. Resolution rates improve every month without any manual training.
Multi-channel: Email, live chat, and form submissions all feed into one system. AI responds across channels consistently, and your team sees everything in one dashboard.
Frequently Asked Questions
What percentage of tickets can AI actually resolve?
For most businesses, 60–80% of support tickets are repetitive questions with known answers. AI handles these instantly. Complex or sensitive issues are escalated to humans with full context.
Do customers know they're talking to AI?
That's your choice. Most clients opt for transparency with a seamless handoff. Customers get faster answers and don't mind — especially when the AI resolves their issue in seconds rather than hours.
Can you migrate our Zendesk knowledge base?
Yes. We import your entire knowledge base, ticket history, and macros. The AI uses your existing content as its training data from day one.